Don’t Expect an Easy Ticket Refund for Your Canceled Flight
- Some carriers offer customers vouchers instead of quick cash
- Global aviation industry may lose $252 billion in revenue
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Airlines grappling with their biggest peacetime crisis face a European Union legal headache after offering customers vouchers instead of immediate refunds for flights canceled amid the Covid-19 pandemic.
Consumer groups say the offers -- intended to preserve dwindling cash balances -- flout the bloc’s rules, which insist passengers should get to choose a voucher or a full repayment. It isn’t clear if airlines breach those rules by offering a voucher today with a promise of a refund in a year’s time if unused.