Business

It’s Masks and Plexiglass for Mall Santas Trying to Lure Family Shoppers

Just 45% of U.S. consumers plan to go to a shopping mall this season, down from 64% who visited last November and December.

Santa Ric Erwin, in Hemet, Calif., spreads some Zoom-mas cheer.

Photographer: Tag Christof for Bloomberg Businessweek
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The coronavirus has upended many aspects of life, dramatically changing how people work, study, and even worship. Now it’s primed to wreak havoc on another pillar of modern existence: Santa Claus. Macy’s Inc., the iconic department-store chain whose 34th Street flagship in Manhattan is the setting for the most famous Santa movie ever, has announced that the jolly old elf won’t be visiting because of the pandemic. And while Santas in many malls across the U.S. haven’t gotten the boot, their traditional faux-North Pole backdrops near the food court are going to look a lot different this year, when many of their brethren will be checking their nice and naughty lists online.

Children at the Park Meadows mall in Denver will be able to greet a masked Santa sitting safely on his sleigh 6 feet away, and families at Orlando’s Altamonte shopping center will share their wish lists from the bottom of a mountain of gifts with a socially distanced St. Nick perched on top. At the SoNo Collection, an upscale mall in Norwalk, Conn., a masked Santa will be behind a plexiglass shield shaped like a snow globe, giving the illusion that he’s trapped inside, safe from the kids chatting him up from the other side.