Companies Battle Worker Burnout to Meet Diversity Pledges

Workplaces that have committed to boosting the ranks of Black workers are now facing a major hurdle to keeping them.

Jane Grant in Louisville, on May 11.Photographer: Luke Sharrett/Bloomberg
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Significantly increasing the numbers of Black, Latino and other underrepresented workers means not just bringing in new people, but keeping the ones you have. For employers, that's going to mean addressing burnout in a way they never have before.

At Bain & Co., one of 40 companies that has pledged to collectively hire and promote one million Black Americans in the next 10 years, burnout “is a real factor across populations,” said Julie Coffman, the consulting firm’s chief diversity officer, “but is maybe most acute in our Black and brown populations.”